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Frequently asked questions

1: about our store

Li want to know the opening hours of the store!

Business hours are from 14:00 to 24:00 on weekdays. Orders are accepted 24 hours a day. Closed on Saturday, Sunday and national holidays.

Li want to inquire!

[store name] ledfee led specialty store

Opening hours: 14:00 ~ 24:00 holidays: sat, sun, national holiday

[E-mail] [email protected] (available 24 hours) (inquiries outside business hours will be answered on the next business day)

2: confirmation email and notification

B no mail from our store! We usually send you an order confirmation email within 24 hours. We have received many inquiries about "not receiving emails".

1, if the domain is specified please confirm the receiving Settings of the domain so that you can receive emails from our E-mail address [email protected].

2. If there is an error in the email address provided by the customer during the order, please contact us at [email protected] with the correct email address.

3. If you change your email address after placing your order, please contact us at [email protected] and let us know the email address you would like to receive.

4, spam mail setting there is a possibility that the mail has been sorted into spam mail folder.

3. About goods

How long will it take for your order to arrive?

Please note that it will take about 1 week before delivery.

Really deliver good quality goods

The photograph of the product to be sold is taking a real thing at the site, and we will provide only the products said to be the highest quality goods at the production site, so please use it once by all means.

Can I reserve or keep goods?

We are sorry, but we cannot accept reservation of goods.

About the inventory

Your order may be out of stock or out of stock. If the same item is sold at the same time and the update of the stock quantity cannot be made in time, we are very sorry, but we may inform the customer by email as soon as possible and process the cancellation. Thank you for your understanding.

4: payment

Li want to know how to pay!

Bank transfer

Li want to pay, but do not know the remittance address!

We will send you an order confirmation email within 24 hours. The transfer address, etc., was entered in the "order confirmation email"

5: shipping and delivery

Where is the transportation company?

Send by sagawa post.

You can also check the delivery status of EMS on the website of overseas post offices. The data may be reflected quickly, so please use it.

How much is the shipping fee?

There is a uniform rate of 1500 yen for each order.

If you order more than one item, you will be charged 1,800 yen nationwide.

When will the goods be delivered after ordering?

We will ship your order within 2-3 business days after we receive your payment. (other than orders)

Li hope you can send it together!

If it is before the goods are shipped, it is possible to correspond with the package. When placing an order, please enter "included in the package" in the remarks column.

Li want to stop sending to the business office!

When ordering, please enter your desired business name in the shipping address or the remarks column.

When is the payment by bank transfer?

Payment method is bank transfer, we will proceed with the shipping procedure after confirmation of payment.

6: order changes, cancellations, returns and exchanges

Li want to change or cancel the order!

If you wish to change, please contact us by email.

Please note that we cannot accept changes or cancellations in the process of shipping, or if the shipping procedure has been completed.

Li want to return goods, exchange goods!

Please note that we cannot accept returns or exchanges for your personal reasons, such as differences from the image, and for the characteristics of products called brand products.

7: in case of scratching by customs:

If it is scratched by customs, you can choose to reship and refund

1: if you wish to reship

You can reship it a third time for free.

2: refund request

If you go to the first customs, you can refund half of the goods.

If it goes to customs for the second time, you can refund one third of the goods

If it is rejected by the third customs, it will not be reshipped or refunded

Please be sure to read these rules carefully before placing an order.

Next:Return and exchange